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Client Partner

Client Partner

Requisition ID 
2017-2378
Location 
US-CO-Denver
Posted Date 
10/27/2017
Department  
Account

More information about this job

Overview

*THIS ROLE IS WITH Effective, an Ogilvy Company (http://www.effectiveinc.com).

 

Effective is an experience agency that embraces digital complexity through a measurable, human-centered design approach. We use comprehensive insight to help clients discover unmet opportunities and build transformative customer experiences.

 

With more than a decade of raising the bar, our purpose- driven, diverse teams share their expertise in design thinking, customer insights, data strategy, and technology to empower clients and achieve long-term success.

 

The Client Partner is hybrid strategist and client services lead with extensive experience in the digital design landscape. They serve as a trusted advisor to our clients and are dedicated to improving the client experience by providing strategic value, thought leadership, foreseeing needs and driving innovation in user experience design. The Client Partner is ultimately responsible for long-term planning, strategic consulting and account growth. The Client Partner sets the direction of the account and creates conditions for the delivery teams to be successful.  The role is responsible for identifying and driving account growth / revenue through strategic relationship building and value-added consulting services.

Responsibilities

  • Serves as the strategic account partner and client advocate
  • Develops and helps build trust-based partnerships at C-suite / Executive level through networking and thought leadership
  • Helps our clients navigate their organizational blind spots and illuminate the road head
  • Crafts and continually articulates the narrative for how our designs are impacting our clients broader business goals and outcomes
  • Drives strategy for their account by developing account plan which includes client’s business mission, goals and objectives, organization chart, key stakeholders, influencers and decision makers, integrators, dependencies and barriers
  • Attends all major milestones meetings, owns account health meetings and coaches account team members on client’s business
  • Accountable for account success, delivery quality and client satisfaction (CSAT)
  • Serves as a point of escalation for client objections related to staffing, billing, costs, resources, or quality of service, and escalating to management when appropriate
  • Accountable for client P&L including revenue and profit targets
  • Active in business development with existing clients, writing proposals and sales presentations
  • Responsible for writing and approving SOWs, Contracts & MSAs understanding the client’s internal processes for approval and execution
  • Provides motivation to the team about the work to build rapport and ensure collaboration so everyone is working toward a common goal
  • Understands client's business, culture, organizational needs, values, and opportunities and the industry trends shaping their markets

Qualifications

  • 5+ years of professional experience managing and growing client accounts
  • 3+ years of experience of working within a digital, product or creative agency
  • Excellent client service skills including oral and written communication
  • Exceptionally strong interpersonal and client management skills
  • Working knowledge of the digital landscape, design-thinking and foundational user experience design
  • An expert storyteller with superior presentation skills to effectively present and sell ideas to the clients C-suite / Executive team members
  • Able to understand and translate complex business challenges and consumer insight into smart digital solutions
  • Ability to collaborate effectively at all levels and functions
  • Creative thinking and problem solving
  • Understanding of Human-Centered Design thinking
  • A working knowledge of personas, user flows, sitemaps, wireframes, usability testing, data and analytics
  • Sound business acumen
  • Entrepreneurial mindset
  • Strong negotiation skills
  • ...And an insatiable curiosity and eagerness to learn (and listen)

 

Preferred Skills

  • 5+ years of related industry experience, preferably consulting, interactive or agency experience
  • Competencies and understanding of project and program management
  • Understanding of emerging technologies
  • Financial, Healthcare or Digital Transformation industry acumen