• Engagement Manager

    Posted Date 3 months ago(5/29/2018 5:23 PM)
    Requisition ID
    US-NY-New York
  • Overview

    Effective is an experience agency that embraces digital complexity through a measurable, human-centered design approach. We use comprehensive insight to help clients discover unmet opportunities and build transformative customer experiences. With more than a decade of raising the bar, our purpose- driven, diverse teams share their expertise in design thinking, customer insights, data strategy, and technology to empower clients and achieve long-term success.



    • Determine the project approach and methodology that best suits the task requirements
    and client environment and then applies the methodologies and tools to project
    • Estimate, plan, communicate, and execute resulting project plans and detailed project
    tracking controls.
    • In cooperation with the resource team identifies and secures resources (internal and
    contract resources as needed) to provide the right mix of expertise and skills for the
    • Manage day-to-day project operations serving as the functional and domain expert on
    the project team
    • Provide quality oversight on deliverables prepared by the project team before
    submitting to client
    • Provide quality assurance on project documents and client deliverables including
    knowledge repository management
    • Build and motivate teams by helping individuals maximize their potential.
    • Conduct team engagement reviews and mentor resources.
    • Serve as the primary day-to-day client and team contact for the project.
    • Facilitate client working sessions and leads recurring project status meetings.
    • Serve as the liaison between internal/external teams and keeps all parties well informed
    of relevant project updated, decisions, actions, issues and risks.
    • Develop long lasting trusted advisor relationships with clients.
    • Accurately forecast revenue, profitability, margins, billing, and resource utilization
    • Lead proposal efforts including project approach, solution design, resource planning,
    and cost estimation.
    • Provide project oversight, client management and secures new opportunities within an
    existing account relationship

    • Will be agile and/or a scrum expert that will lead scrum teams and can act as the scrum


    •Bachelors degree
    • 4+ year’s professional experience in consulting with at least 2 years experience in a project / program management role
    • Must have account management experience and can build the client relationship for long-term partnership
    • Demonstrated understanding and experience with a variety of methodologies from Agile to Waterfall
    • Demonstrated experience managing design and technical teams.
    • Experience serving as the functional subject matter expert on projects based on previous experience and/or the ability to quickly learn and become the resident expert
    • Adept at identifying, quantifying, and managing risk to project delivery
    • Organized and structured in written and oral communications with an ability to level the communications appropriately for the target audience (from internal team communications to C-level client presentations)
    • Demonstrated ability to set and manage client expectations
    • Understands leading edge Web application technologies including, but not limited to, Rich Internet Application (RIA) technology, mobile applications, and n-tier architectures
    • Experience in one of more of the following solution sets: Corporate Sites, Consumer Sites, B2B Sites, RIA/Web 2.0 Applications, Employee Portals, and Marketing Platforms
    • Understands the elements of User Experience and the application and benefits of a User-Centered Design process in the delivery of solutions
    • Self-starter able to quickly learn and practically apply new knowledge in a fast-paced client driven environment


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